TERMS OF SALE
In accordance with the Law on Consumer Protection in Bosnia and Herzegovina (“Official Gazette of BiH”, No. 25/06 and 88/15) and the Law on Internal Trade of the Federation of BiH (“Official Gazette of FBiH”, No. 40/10 and 79/17), FK Sarajevo doo hereby issues the Terms of Sale for:
FC Sarajevo doo
Address: Maršala Tita 38b, 71000 Sarajevo
Web: http://fanshop.fksarajevo.ba
Registration number: 65-01-0729-18
ID: 4202567020009
Activity code: 47.19 - Other retail trade in non-specialized stores
In accordance with Article 44 of the Law on Consumer Protection in Bosnia and Herzegovina, FK Sarajevo doo informs valued consumers who purchase goods via the website https://fanshop.fksarajevo.ba of the following:
- Basic characteristics of the goods: Detailed product descriptions are available on our website.
- Prices: All prices are clearly displayed with each product and are expressed in Convertible Marks (BAM), including all taxes and additional costs, in accordance with Article 11 of the Consumer Protection Law.
- Payment and delivery method: Customers can pay for goods by cash on delivery or via bank payment cards when creating an order. Details about payment and delivery methods are available on our website.
- Right of withdrawal: In accordance with Article 47 of the Consumer Protection Act, the consumer has the right to withdraw from a distance contract without giving any reason within 15 days from the date of receipt of the goods. In the event of withdrawal, the consumer shall bear the costs of returning the goods.
- Complaints and replacements: In the event of a defect or product discrepancy with the description, the consumer has the right to complain in accordance with applicable legal regulations.
HOW TO BUY
- Registration: To shop on our website, you need to register by entering basic personal information.
- Product Selection: You can browse products by category or by using the search field. By clicking on a product, you will get detailed information about it.
- Add to cart: By clicking the "ADD TO CART" button, the product is added to your cart.
- Viewing the basket: You can view the contents of your basket at any time by clicking on the basket icon in the upper right corner of the page.
- Ordering: When you're ready to purchase, follow the steps to complete your order, including choosing a payment method and entering your shipping information.
PAYMENT SECURITY
Credit card purchase security statement
The confidentiality of your data is protected and secured using the latest TLS encryption. Web pages
Payments are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is
data encryption procedure to prevent unauthorized access during data transmission.
This enables secure data transmission and prevents unauthorized access to data during communication between users.
and Monri WebPay payment gateway and vice versa.
Monri WebPay payment gateway and financial institutions exchange data using their virtual private network
(VPN) which is also protected against unauthorized access.
Monri Payments is a PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by the Merchant and are not accessible to unauthorized personnel.
PAYMENT METHODS
We accept payment by cash on delivery or by credit card. All payments are made in convertible marks (BAM). Ordered products or services are paid online with one of the following credit cards: Mastercard, Maestro or Visa.
ORDER COMPLETION
After confirming your order, you will receive a notification that your order has been successfully sent. We will send you an order confirmation to the email address you provided during registration.
PRODUCT AVAILABILITY
All orders are subject to product availability. In the event of unavailability of the ordered product, we will notify you and offer a replacement product or refund.
Delivery time: 7-10 working days.
ORDER PROCESSING REFUSAL
We reserve the right to remove or modify any product or content from our website at any time, as well as to refuse to process an order after sending an order confirmation, in accordance with applicable legal regulations.
These adjustments are in accordance with the current legislation of Bosnia and Herzegovina and ensure the protection of consumer rights when shopping online.
PROCEDURE FOR RETURNING GOODS WITHIN THE LEGAL PERIOD
In accordance with the Law on Consumer Protection of Bosnia and Herzegovina (Official Gazette of Bosnia and Herzegovina, No. 25/06), purchasing through our website https://fanshop.fksarajevo.ba is considered distance selling. The law stipulates the right of the buyer, who is considered a consumer (a natural person who buys the product to satisfy his personal needs, and not for the purpose of performing a professional activity), to withdraw from the contract within 15 days from the day the product was delivered to him. When canceling, the customer can, but is not obliged to, state the reasons for canceling.
To initiate the procedure for returning goods and/or funds, please contact us via e-mail at [email protected] . After that, you need to send a Statement of Withdrawal from the Contract via e-mail, which should contain the order number, the code of the item being returned, and in the case of a refund, the account number to which the refund will be made, as well as the number of your identification document (ID card or passport number). The Statement of Withdrawal from the Contract enters into force on the day it is sent to the merchant via e-mail.
In the event of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The refund is made upon receipt of the product, after it is determined that the product is undamaged and in good condition.
The customer is obliged to return the product without delay, no later than 15 days from the day he sent the cancellation form. After the expiration of 15 days from the date of sending the cancellation statement, the product cannot be returned. The product should be returned to the branch from which it was sent.
When returning, the product must be in good, unused condition and in its original, undamaged packaging, with the invoice attached.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for any malfunction or damage to the product that occurs due to improper handling of the product. The buyer is solely responsible for the diminished value of the product that occurs as a result of handling the product in a manner that goes beyond what is necessary to establish its characteristics and functionality. If it is determined that the damage to the product was caused by the buyer's fault, a refund will not be granted, and the product will be returned to the buyer at his expense.
The merchant is obliged to return without delay the amount paid by the consumer under the contract, no later than within 15 days of receiving the declaration of withdrawal, and after receiving the product. The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a defective or wrong item.
REFUND PROCEDURE
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. Refunds are made upon receipt of the product, provided that the product is undamaged and correct.
The merchant is obliged to return the amount that the consumer paid for the product within 15 days of receiving the cancellation statement, and after receiving the product. The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a defective or wrong item. Refunds can only be made if the customer has followed the procedure for returning goods.
Refunds are made exclusively by payment to the customer's current account. It is not possible to make a refund via courier delivery or cash. You cannot exchange the product on your own initiative or request a refund in FK Sarajevo retail stores without prior contact and agreement with the Online Store operators.