PRIVACY POLICY

1. GENERAL INFORMATION

This Privacy Policy explains how www. fanshop.fksarajevo.ba/fan-shop ("we", "our" or "web shop") collects, processes, stores and protects your personal data when you use our website https://fanshop.fksarajevo.ba/fan-shop and buy our products.

We are committed to protecting your privacy in accordance with:

• The Law on the Protection of Personal Data of Bosnia and Herzegovina (Official Gazette of BiH, No. 49/06, 76/11 and 89/11),
• General Data Protection Regulation (GDPR) (if we do business with customers from the EU),
• Other relevant regulations.

2. WHAT DATA DO WE COLLECT?

When using our web shop, we may collect and process the following types of personal data:

• Identity information: Name and surname
• Contact information: Address, telephone number, e-mail address
• Payment information: Transaction number (we do not store card information – a secure payment processor is used)
• Technical data: IP address, device, browser and cookie data
• Purchase data: Order history, delivery data and customer preferences

3. HOW DO WE USE YOUR DATA?

We use the collected data only for purposes that are lawful and justified, including:

• Order processing and delivery
• Communication with users (regarding orders, complaints or inquiries)
• Improving the user experience on our website
• Marketing and promotions (only with your consent)
• Fulfilling legal obligations (accounting, tax and other regulations)

4. ON WHAT LEGAL BASIS DO WE PROCESS YOUR DATA?

• We process your data based on:
• Your consents – when you agree to marketing messages or cookies
• Contractual obligations - to process and deliver your order
• Legal obligations – data retention for tax regulations or fraud prevention
• Legitimate interest – for analysis and improvement of the web shop

5. HOW DO WE PROTECT YOUR DATA?

We take appropriate technical and organizational measures to ensure the protection of your data, including:

• Secure encryption of payment data
• Protection of the database from unauthorized access
• Access control for authorized employees only

6. SHARING DATA WITH THIRD PARTIES

We will not sell, rent or share your data without your consent, except in the following situations:

• With delivery services – for product delivery
• With payment processors – for secure payments
• With the competent authorities - if we are legally required
• All third party partners are required to keep your data in accordance with the law.

7. YOUR RIGHTS UNDER THE LAW ON PERSONAL DATA PROTECTION OF BIH

As a user, you have the following rights:

• Right of access – you can request a copy of your data
• Right to rectification – if your data is inaccurate or incomplete
• Right to erasure ("right to be forgotten") - if there is no legal obstacle
• The right to object - if you believe that your data is being used illegally
• Right to portability – you can request the transfer of data to another service provider
• Right to withdraw consent – ​​for marketing or analytical purposes

To exercise your rights, contact us at: info@ fksarajevo.ba

8. STATEMENT ON THE PROTECTION AND COLLECTION OF PERSONAL DATA

We undertake to protect the personal data of customers, in such a way that we only collect necessary, basic data about customers / users that are necessary for the fulfillment of our obligations; we inform customers about the way the collected data is used, we regularly give customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need this data to perform their work. All our employees and business partners are responsible for respecting the principles of privacy protection.

9. COOKIES

We use cookies to:

• Improving web shop functionality
• Analysis of traffic and user behavior
• Marketing and content personalization

10. DATA TRANSFER OUTSIDE BIH

If your data is transferred outside of Bosnia and Herzegovina (e.g. to the EU), we ensure that the transfer is carried out with adequate protective measures, in accordance with the GDPR.

11. PRIVACY POLICY CHANGES

We reserve the right to change this privacy policy. Any changes will be posted on this page. We recommend that you check back periodically for updates.

12. CONTACT INFORMATION

For all questions regarding the processing of your personal data, you can contact us:

E-mail: [email protected]

Address: Maršala Tita 38 b, 71000 Sarajevo, Bosnia and Herzegovina